Logging on to the portal


Your username and password is the same as your computer logon (unless you've been given a separate one).

You must put HEDNESFORD\ in front of your username (eg HEDNESFORD\my.username)


Multi-Factor Authentication

You now must use the Microsoft Authenticator app to log into atHome - regardless of whether you are in or out of school. 

atHome does not prompt for the app, just hangs and waits. You should receive a notification on your phone or tablet from Authenticator to confirm. 

If you do not, or you receive a code or text message instead, follow this article to make sure MFA is set up correctly: https://hvh.freshdesk.com/en/support/solutions/articles/80001054911-setting-up-multi-factor-authentication



Accessing Programs


If you have got on to the portal but are being asked for a username and password for a program, simple re-enter your login: HEDNESFORD\my.username


This should only have for the first program you load after logging in for the first time.


SIMS


You will need to follow the instructions above to open SIMS. You will then need to use your SIMS login to access SIMS as usual.



Missing Programs


Some programs are restricted and cannot be accessed from home, or may only be used by certain users. If in doubt email support@hvh.staffs.sch.uk