Hednesford Valley High School - IT Support

General 6

• Download Teamviewer for Remote Support
• Downloading Microsoft Teams
• Creating a video from a collection of photographs
• Setting up Multi Factor Authentication
• Joining the School Wifi (PC/iOS/Android/Mac)

View all 6

General Troubleshooting 2

• No Sound from PC/Sound coming from wrong speaker
• Clearing Web Browser Cache and Cookies

General 6

• Introduction to Microsoft OneDrive
• Introduction to Microsoft Delve
• Using the Snip and Sketch
• Setting Your Time Zone
• Microsoft OneDrive Troubleshooting

View all 6

Emails (Outlook and Outlook365) 2

• Encrypting Emails in Office365
• Encrypting Emails in Outlook 2019/Outlook365

Microsoft Teams 9

• Using Microsoft Teams 1: Getting Started
• Using Microsoft Teams 2: Introduction
• Using Microsoft Teams 3: Reference Guide and Further Training
• Getting Started with Teams for Mobile
• Teams and Streams - Using Students Team and Channels, Presenting Your Screen, Microsoft Stream

View all 9

Microsoft Sway 1

• Introduction to Sway, Forms, Assignments (in Teams) and Dojo (Blended Learning)

General 5

• Finding Your Printer PIN/Changing Your Printer PIN
• Transferring Printer Credits
• How to Print Booklets on the Photocopiers
• Windows 10 - Printing does not show in queue, report as offline on desktop.
• Registering a New Fob at the Photocopier

General 2

• No Image/No Signal Message on Touch Screen Displays
• Setting Dual Screens on Whiteboards

Getting Started 1

• Tour of the Dashboard

Logs 3

• Senso Safeguarding Module
• Accessing Microsoft Teams Logs
• Accessing PC Logs for Students

Carrying Out Tasks 1

• Reset Password/Disable User Account

General 5

• Logging in the First Time (Student Accounts)
• Logging in to the iPad (Students)
• Signing in to Microsoft Office Apps
• Signing in as a Guest
• Signing out of the iPad

General 2

• Not Another PDF Scanner - OCR and Searchable PDFs
• Not Another PDF Scanner - Creating Profiles

Laptops 8

• Introduction to Staff Laptops
• Getting Started with the Acer Flip
• Installing School Printer to Staff Laptops - Onsite Only
• Install PaperCut Client to track Printer Credits
• Running Windows Updates

View all 8

iPads 0

Getting Started 3

• Logging On To Office365 and Emails
• Downloading and Installing Microsoft Office Apps to your PC, Mac, Tablet or Phone
• Forgotten Passwords

Emails / Microsoft Outlook 2

• How to Open and Send Emails
• Opening and Editing Homework (or Attachments)

Microsoft Teams 3

• How To Log In To Teams First Time
• Using the Microsoft Teams Apps
• How To Access a Lesson

Troubleshooting 1

• "This PC has been deleted by the administrator" when logging into Office365

General 6

• Create films with Windows 10 Video Editor
• How to Run Flash on a Website (Google Chrome)
• User guide for the AR Star Assessments
• AtHome: Accessing the Network from Home
• HVH atHome Logging in Issues

View all 6

Home Use Loan Laptops 6

• Getting Started with Your Loan Laptop - Logging in the first time
• Getting Started with Your Loan Laptop - Find your way around your laptop
• Getting Started with Dell Lattitude 3190 Netbooks
• Running Updates to your Laptop
• Forgotten Password

View all 6

4G Routers 2

• 4G Router - FAQs and Troubleshooting
• Using the 4G Router - Huawei

Home Use Loan Laptops - Loan Documents 4

• Privacy Notice
• Device Loan Agreement - Students
• Device Loan Agreement - Parents/Carers
• IT Acceptable Usage Policy for Students

Troubleshooting 2

• atHome Continually Asks For Authentication After Logging Out
• Oops error - mentions 'certificate'